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FAQ
MY ACCOUNT MAINTAINENCE
How can I Learn About Movies that Interest Me?
We highly recommend that once you have joined Spider Siren, you complete the Personal Preferences so we can send you additional e-mail alerts for specific movies that fit your selected criteria. So let us do the filtering and leg work for you while you sleep, play or work.
How Can I Update or Change My Alerts
You can update or cancel your alerts on the My Account page.
OFFERS & PURCHASES
How Can I Receive Special Promotion Offers?
To find out about promotion offers, simply visit our website and sign up with your e-mail address and ZIP code for those promotions that you are interested in. That's all you need to do to be eligible for promotion offers.
How Do I Purchase Movie Tickets?
We partner with Fandango to handle movie ticket purchases. You will be directed to Fandango’s website to purchase your movie tickets. Fandango is an industry leader in on-line movie ticket purchases and apply industry standards to process your transaction.
ACCOUNT INFORMATION
What if I Forgot My Password?
In order to protect the privacy of our users and the security of the information in their accounts, we cannot tell you your current password. However, we will be happy to assign a new password to you. Just visit our Send Password page and enter your e-mail address. Within minutes, your new password will be sent to the e-mail address listed in your user profile.
If you no longer use the e-mail address you registered with, you will need to sign up again with your new e-mail address, or contact us so we can change your e-mail address for you.
How Can I Update My Account Information?
You can change any of your account information, including your e-mail address, password, ZIP code or event alerts, on the My Account page.
How do I Unsubscribe?
We absolutely hate to see you go. It’s like losing a friend. But to cancel your Spider Siren account, visit our Unsubscribe page. Unsubscribing will disable your Spider Siren account and you will no longer receive our offers by e-mail. To unsubscribe from various alerts without disabling your Spider Sire account, visit My Account to update your Alert Preferences.
SECURITY
How Secured is Our Site?
You can feel confident when you make a purchase with Spider Siren because we ensure the safety of your personal and billing information when you make a purchase. Our secure server software (SSL) is among the best software available today for secure commerce transactions. Furthermore, your credit card information is not stored after the transaction.
How is My Credit Card Information Used?
Spider Siren applies a system of Internet security technologies to ensure that your online transactions are safe. During a transaction your credit card information is sent encrypted (SSL), and after the transaction your information is deleted to further protect you. Furthermore, credit card purchases are generally protected against fraud by law, and your liability is limited. Check with your credit card company for details.
How will You Use My Personal Information?
We respect your privacy and will never sell or rent your name or other personal information. We only furnish aggregate group information to our partners for statistical purposes. For further details, please see our Privacy Policy.
REFER A FRIEND
How Do I Refer a Friend?
- Click the button above and an e-mail message will pop up in your usual e-mail program
- Enter your friends' e-mail addresses in the "To" field (use your address book to make it easy!)
- Feel free to add a personal message
- Hit "send"
For every new subscriber you refer who joins Spider Siren, you will receive Spider Siren points which you can use to exchange for gifts or promotions. We'll send you an e-mail when your friend joins and you receive points.
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